Booking Terms and Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to us, we, and/or our in these booking terms and conditions shall mean Integrity Travel India.
Prices:
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact us for up to date prices.
Refunds, Changes and Cancellation Fees:
We will not provide a refund to you until we receive the funds from the relevant supplier. Cancelled bookings may incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges may apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.
Deposit and Final Payment :
You will be required to pay a deposit or deposits when booking. We will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you. Final payment is required no later than 2 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
Payments by Credit Card:
We are unfortunately unable to accept credit card payment at this time due to the vagaries of the Indian banking system. We are still working on this and hope to have a solution soon.
Once active credit card surcharges of 1.98% for Visa and Mastercard, 2.97% for American Express, and 3% for Diner’s Club will apply when paying by credit card.
Payments by Internet transfer
Please note that Internet transfer takes up to 24 hours to process (Indian banking system). If you are paying by this method you will need to make the payment at least 2 business days prior to the actual due date. You must notify us of your payment once it has been made.
Payments by Cash
We will accept payments by cash (in INR only) and will issue receipt for the same at the time of payment.
Payments by Cheque
Please note that cheque payments (including bank cheques) require 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.
Taxes:
Certain taxes are mandatory in various countries (including India). There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.
Schedule Changes to air travel:
We have supplied the airline with your direct contact details to get in touch with you regarding any schedule changes, and it is your responsibility to contact the airline prior to travel to ensure the scheduled departure time has not changed.
Travel Insurance:
Travel Insurance is recommended. Please check with your employer or current medical insurer to see if your travel is covered and what the terms are.
Agency:
We act as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on your behalf subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse for travel services is against the specific provider and not us. If for any reason (excluding fault by us) any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with us.
Liability:
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part. Under circumstances where liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the value of the purchased travel arrangements.
Special Requirements:
Please ensure we know of any special requirements you may have for your travel arrangements such as special meal and seating requests.
Frequent Flyer:
Please advise us of your frequent flyer membership details for inclusion in your booking. Please check your frequent flyer program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
Passports & Visas:
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.
Health:
You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documentation. Please check with your local doctor or specialist vaccination clinic.
Travel Documents:
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility.
Privacy Policy:
We are committed to protecting your personal information in line with best practise standards.
Monies Not Held On Trust:
All monies paid by you to us will be the property of Integrity Travel India and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
Governing Law:
If any dispute arises in relation to the agreement between you and us, the laws of Bangalore, India will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Bangalore, and waive any right that you may have to object to an action being brought in those courts.
By proceeding with your booking, you acknowledge you are 18 years of age or older and that you understand and agree with the above terms and conditions.
These terms were last updated on 26th February 2013.